Elevare Coaching Ltd – Privacy Policy

Effective date: 27 October 2025Last updated: 27 October 2025

1) Who we are

Controller: Elevare Coaching Ltd (“we”, “us”).Contact email: [email protected]Registered address: Available upon request.

We provide professional coaching services primarily to clients in the UK.

2) Scope

This policy explains how we collect, use, share, and protect personal data in connection with our services, including bookings made via Calendly and payments made via Stripe, and communications via email. It applies whether you are a prospective, current, or past client, or you otherwise interact with us (e.g., enquiries).

3) The data we collect

• Identity & contact data: name, email address, phone number (if provided).
• Booking data: session type, date/time preferences, time zone, rescheduling/cancellation history.
• Payment data: amount, currency, transaction metadata, and payment outcome. Card details are processed by Stripe; we do not see or store full card numbers.
• Coaching notes: brief session notes. We avoid including full names in notes as a privacy safeguard.
• Communications: emails and messages you send to us and our replies.
• Technical/usage data: basic information provided by our tools (e.g., Calendly) such as IP address and device/browser data, where applicable.
• Marketing preferences: your choices about receiving updates.

4) Sources of data

• Directly from you (e.g., forms, email, during sessions).
• Automatically via our service providers (e.g., Calendly for scheduling metadata, Stripe for payment metadata).

5) Purposes and lawful bases

We process personal data under the UK GDPR on the following bases: - To provide and manage coaching services (setting up sessions, communicating with you, preparing, delivering, and following up on sessions).Lawful basis: Contract (Article 6(1)(b)). - **To take and process payments, prevent fraud, and maintain accounts/records.**Lawful basis: Contract and Legitimate interests (efficient business operations) and Legal obligation (tax/accounting). - **To manage bookings and rescheduling/cancellations.**Lawful basis: Contract and Legitimate interests (scheduling efficiency). - **To respond to enquiries and provide customer support.**Lawful basis: Legitimate interests (responding to requests). - To send marketing communications to existing/previous clients about similar services (soft opt‑in), with a clear opt‑out in every message.Lawful basis: Legitimate interests under PECR soft opt‑in + Article 6(1)(f).- To send marketing to non‑clients only where you consent (e.g., newsletter sign‑up).Lawful basis: Consent (Article 6(1)(a)).